Privacy Policy

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Privacy Policy

In order to let you to have a pleasure and safety web browsing experience and better protect your rights, we would like to show you the Privacy Policy. Please read the following carefully:

This Privacy Policy mention how we handle the personal information being collected when you use our services under www.realplus-asia.com (“Website”). This Privacy Police don’t not applicable to those link to other third parties websites and also not appliable to those not our appointed and authorized services provider. 

This policy applies to 

  1. Our services related to the website of www.realplus-asia.com (“Website”) including the member and non-member user.
  2. All our affiliates, subsidiaries and joint venture partner.

By visiting and using the websites, you are agreed to be bound by the terms and conditions of this Privacy Policy. You expressly consent to our use and disclosure of your personal information accordance with this Privacy Policy. If you do not agree, please do not use or access the website and services.

Principles in collecting personal information

  1. Depends on what services you choose to use, personal information are including but not limited to name, email address, delivery address, billing address, bank account information, telephone number, birthday, gender and location.
  2. We will collect personal information when you browse the website, sign up for website and use the website services. 
  3. The purpose in collecting your personal information will be related to the function and activities of the website as described in the terms and this Privacy Policy.
  4. If you do not want to provide the information indicated as mandatory, we may not be able to provide your goods and services in a proper way.
  5. We require all account owners to be at least 18 years old or have the permission and supervision of a responsible or legal guardian. 
  6. Persons who is under the age of 18 or without the permission and supervision of a responsible or legal guardian are not suggested to use the website and we request not to send any personal information of such to us. 

Use of personal data

  1. Except as specified in this Privacy Policy, without your written consent, we will not provide, exchange, rent or sell your personal data to other individuals, groups, private companies or public agencies or disclose to third parties or for other purposes.
  1. Upon your authorization to collect, retain and use of your personal information by providing us your personal data, we will use this information for the following purpose:
  1. Providing your goods and services including but not limited to
    • verify your identify, sales transaction, billing and payments, for identification and authentication purpose, delivery, after sales services, response to your enquiry, feedback, comment and complain.
    • providing you rewards under our membership program, provide you promotional offer, marketing and advertising materials, health care information, product and services update. 
    • carry out marketing and promotional event such as advertising.
    • Carry out research, study and under more on your interest and need so as to improve our products and services so that we can make a more convenient, smooth, efficient, safe, user friendly and personalized experience for you.
    • Detect, investigate and protect you and us against error, fraud and other criminal activity and monitor risk.
  1. Disclose and transfer the information (both HK and aboard) as required for the about the purpose or as required by legal obligations, regulatory parties, government and other authorized organizations, resolve disputes, prevent fraud, abuse and protect our legitimate interests or as required to respond to your feedback. For example, when your behavior on the website violates the terms of service or may damage or hinder the rights of the website and other users or cause damage to anyone, we may analysis and reveals your personal information for the purpose of identifying, contacting or taking legal action necessary.
  1. We will provide your personal data to a third party (both HK and abroad) assigned by us, to assist us for the purpose as stated in (1a) about. These parties will sign the confidential agreement with us that will use your personal data for the purpose as stated in (1a) about and will not for any other purpose.
  1. Your personal information will be accessed by our employee, authorized third parties as stated in (2a) and (2b) as about and parties who carry our purpose as stated in (2a) and (2b) as about.

Confidentiality and Security of personal data

  1. We will keep your personal information secure and safe by reasonable effort according to this policy.
  2. We cannot guarantee the absolute security of your personal information you send to us through the internet. There is no system guarantee complete security over the internet.

Use of non personal data

  1. All non personal information including but not limited to feedback, comment, suggestion etc provided to us are consider as non confidential and no proprietary right issue. We may use this information freely for all purpose according to the company policy.

Link to other websites

  1. Our website may contain a link to other third parties websites. We cannot control their content and also cannot make sure their information is accurate.
  2. We have no control over how these linked websites use of your personal information, you should review their privacy policy respectively.

Collect information on our website

  1. During general browsing, the server will automatically record and save related information, including the IP address of the connected device, the time of use, the browser used, browsing, click data records, cookies and data, etc.
  1. A cookie is a small amount of data created when someone visits the websites. These data allow the websites to offer user information more effectively based on the last visit. Besides, it helps us analyze and understand how we can improve so as to provide a more convenient, user friendly and personalized experience for you.
  2. You may connect and register to our website through a third party application, such as Facebook. Data and information may also be received and saved from those third party application. These data and information are also governed by this Privacy Policy.
  1. By browsing the website, you agree us to access these cookies. If you do not want to accept the writing of cookies, you can set the privacy level in the browser function item you use to be high, and you can reject the writing of cookies, but it may cause some functions of the website not be able to execute normally and affect your browsing experience.  In addition, some sites, function and services may not be available from the website.

Enquiry

  • You can contact us (sales@realplus-asia.com) if you
  1. want to add, edit or delete your personal information in our database; or
  2. want us to stop using your information; or
  3. want to ask for the detail personal information kept by us; or
  4. have any question, feedback and suggestion to us.
  • We reserve the right to charge for such enquiry, data processing, access and update of information in a reasonable based.

We reserve the right to modify this Privacy Policy from time to time by posting an updated version on the website. 

(Updated on 05 May 2022)

Legal Notice and Disclaimer

Rights of Intellectual Property

  1. The information from the website and membership scheme, including but not limited to text, images, graphics, codes, trademark, design etc are protected by the intellectual property right owned by Realplus Asia Limited and its affiliated.
  2. Use of this information including but not limited to copy, reproduce, download, transmit, modify, distribute and publish, for any purpose without prior written approval are straightly prohibited.

Warranties

  1. All the information provided on the website is for reference only and should not consider as professional advice. Realplus Asia Limited does not endorse, recommend of any company, organization, person, product and services from the linked of the websites. Realplus Asia Limited makes no representations, warranties, express, implied or means the accuracy, appropriate, suitability and completeness of the information provided in the websites and the information provided by the linked of the websites.
  2. Realplus Asia Limited has no liability for any loss, damage, claim or complaint caused by the use of the information provided in the website, from the linked provided in the website and anything posted in the website.
  3. Realplus Asia Limited make no warranties the website to be full access, smooth operation, uninterrupted, error or defect free.
  4. By browsing the website, you are acknowledged and accepted that it is at your own risk. Realplus Asia Limited has no liability or responsibility for any direct or indirect loss or damaged or consequence by accessing the website. 
  5. The products and services provided on the website are as reference only. Realplus Asia Limited make no warranties these products and services will be available at the time user browsing the website.